Terms of Service

1. Acceptance of Terms

By accessing, deploying, or utilizing the Agentis software development kits (SDKs), API endpoints, hosted control plane, or documentation, you ("Customer", "you", or "your") agree to be legally bound by these Terms of Service ("Agreement"). If you are entering into this Agreement on behalf of a corporation or entity, you represent and warrant that you have full legal authority to bind that organization.

2. 100% Customer Ownership of Data, Prompts & Outputs

As between Customer and Agentis:

• Exclusive Intellectual Property Rights: Customer retains 100% sole and exclusive ownership, title, and all intellectual property rights in and to all customer data, source code, workflow graphs, system prompts, user inputs, model completions, telemetry traces, evaluation metrics, and compliance evidence documents.
• Zero Claim by Agentis: Agentis acquires no ownership, copyright, patent, or intellectual property rights in your agent executions or telemetry artifacts.
• Limited License to Operate: Customer grants Agentis only the limited, revocable, non-exclusive license strictly necessary to ingest telemetry, render analytics dashboards, enforce user-configured runtime policies, and calculate cost attribution.

3. Subscription Tiers, Billing & Cloud Credits

Subscription terms and commercial payment conditions are structured as follows:

• Billing Cycle: Subscriptions are billed on a recurring monthly or annual basis in accordance with selected plans (Observe at $99/mo, Govern at $299/mo, Scale at $799/mo, or Enterprise Custom). Payment processing is managed securely via Stripe.
• Startup & Cloud Accelerator Credits: Agentis accepts verified cloud startup promotional credits and vouchers (including AWS Activate, Google for Startups Cloud Program, and eligible venture partner perks) toward eligible hosted platform fees in accordance with specific grant agreements.
• Volume & Event Overages: Included monthly event allowances (spans, completions, and policy evaluations) are detailed in your plan. Usage exceeding plan limits is billed in arrears at standard tier unit rates with automated budget alerts.
• Cancellation & Refunds: Customers may cancel subscriptions at any time via the billing console. Access continues until the conclusion of the active billing cycle.

4. Enterprise Service Level Agreement (SLA)

We provide enterprise-grade reliability for production workloads:

• 99.9% Uptime Commitment: Agentis commits to 99.9% monthly service availability for cloud ingestion endpoints and control plane APIs (excluding scheduled maintenance).
• 99.99% Dedicated SLA: Enterprise single-tenant and VPC customers receive an elevated 99.99% availability guarantee.
• Service Credits: If monthly uptime falls below our commitment, qualifying accounts are eligible for service credits applied against subsequent billing cycles (10% credit for <99.9% uptime, 25% credit for <99.0% uptime).
• Maintenance Windows: Routine maintenance is scheduled with at least 72 hours advance notice and performed during low-traffic periods.

5. Acceptable Use Policy

You agree to utilize Agentis strictly for lawful observability, evaluation, governance, and security monitoring of software agents. You shall not:

• Attempt to reverse engineer, decompile, or extract proprietary algorithms from the hosted control plane.
• Conduct unauthorized denial-of-service (DoS) or security stress tests against shared multi-tenant ingestion APIs without prior written authorization.
• Use the service to knowingly monitor or deploy malware, automated malicious exploits, or unlawful surveillance systems.

6. Limitation of Liability & Warranties

Except as expressly set forth in a signed Enterprise Order Form, the platform is provided on an "AS IS" and "AS AVAILABLE" basis. Agentis automates technical evidence collection mapped to frameworks like the EU AI Act and HIPAA; however, platform outputs do not constitute formal legal counsel. In no event shall either party's aggregate liability exceed the total fees paid by Customer during the twelve (12) months preceding the claim.

7. Contact Information

For commercial agreements, enterprise SLA inquiries, or billing questions, please contact our team: